Support & Help
FeelFree – Quit Smoking App
Contact Us
Response Time
We typically respond within 24-48 hours during business days.
Frequently Asked Questions
How do I start using FeelFree?
After downloading the app, complete the onboarding process by entering your quit date, smoking habits, and motivation. You’ll then receive a personalized quit plan.
How do the daily check-ins work?
Each day, you’ll be prompted to record your mood and smoking status. This helps track your streaks, progress, and milestones over time.
What are milestones?
Milestones show the health, psychological, financial, and achievement benefits you unlock as time goes on without smoking. They’re based on scientific research.
What if I relapse?
If you smoke after quitting, your streak will continue but certain milestones will reset. This reflects the real recovery process while keeping your overall progress intact.
How does the subscription work?
FeelFree is a subscription-based app. A subscription unlocks the full experience, including milestones, AI coaching, and smart notifications. Subscriptions auto-renew and can be managed through your App Store or Google Play Store account.
Can I get a refund?
Refunds are handled directly by Apple's App Store or Google Play Store according to their respective policies. Please contact Apple Support or Google Play Support for refund requests.
How do I delete my data?
All your data is stored locally on your device. To clear your data, simply delete the app from your device. You can also use the “Delete All Data” option in Settings.
Technical Support
System Requirements
iOS Requirements
- • iOS 15.0 or later
- • iPhone 8 or newer
Android Requirements
- • Android 8.0 (API level 26) or later
- • 2GB RAM or more
General Requirements
- • Internet connection required for AI coach
- • Notifications permission (optional)
Troubleshooting
- • Restart the app if check-ins don't save
- • Check internet connection for AI coach
- • Ensure notifications are enabled if reminders don't appear
- • Update to the latest app version
- • For Android: Check if battery optimization is disabled for the app
- • For Android: Ensure the app has necessary permissions
App Information
About FeelFree
FeelFree is a quit smoking companion app built to guide you through your journey to freedom. With personalized onboarding, daily check-ins, milestones, and AI coaching, it helps you quit smoking without guilt and stay motivated for the long term.
Features
- • Personalized quit plan
- • Daily check-ins and streak tracking
- • Science-based milestones
- • AI coach for support
- • Smart reminder notifications
- • Progress visualization
Legal Information
Report Issues
If you encounter any bugs or issues with the app, please contact us with the following information:
- • Device model and operating system version (iOS/Android)
- • App version
- • Detailed description of the issue
- • Steps to reproduce the problem
- • Screenshots (if applicable)